shipping & returns policy
Shipping Methods & Delivery Charges
Hong Kong, Macau, Taiwan & Mainland China
SF Express is our designated courier company for orders to Hong Kong, Macau, Taiwan and Mainland China. Delivery charges to the above areas would be quoted and charged according to SF Express rates.
Hong Kong Orders
Enjoy free delivery for orders above HKD 799
For orders below HKD799, a delivery cost of HKD30 up is applicable.
The usual delivery time is 1-2 working days after dispatch.
We also provide an In-Store Pickup service at our local shop in Discovery Bay (G68, DB Plaza Block C) Orders typically will be ready for pick-up in 1-2 working days.
Free delivery within Discovery Bay only is possible for orders HKD 599up. Please contact us via email hello@felixmina.com or Whatsapp 5602-2326 for more information.
Macau Orders:
Enjoy free delivery for orders above HKD1499
For orders below HKD1499, a flat rate delivery cost of HKD65 is applicable.
The usual delivery time is 3-5 working days after dispatch.
Taiwan Orders:
Enjoy free delivery for orders above HKD1499
For orders below HKD1499, a flat rate delivery cost of HKD100 is applicable.
The usual delivery time is 3-5 working days after dispatch.
Mainland China Orders:
Enjoy free delivery for orders above HKD1900
For orders below HKD1900, a flat rate delivery cost of HKD60 is applicable.
The usual delivery time is 3-5 working days after dispatch.
International Orders (except Hong Kong, Macau, Taiwan and Mainland China)
We offer free delivery for orders above HKD3000 to most countries
For most orders below HKD3000, we charge a fixed delivery cost of HKD85 for standard shipping (14+ business days after dispatch) or HKD245 for Priority Shipping (5-7 business days after dispatch). Most orders are dispatched within 2 working days.
Urgent delivery
If you need an urgent delivery, please feel free to email us at hello@felixmina.com or Whatsapp at 5602-2326 for a special arrangement.
Depending on the weight and size of the order, additional delivery costs may apply. In this case, we will contact you to arrange.
Please note that custom fees and import taxes may be incurred, and you will be responsible for the corresponding fees in order to receive the order.
Please note that due to COVID-19 pandemic, HK Post, SF Express and other courier services are experiencing significant delays with deliveries. Although we are fulfilling orders in our stated timeframes, please be aware that your delivery may take longer than standard times, including orders with Priority Shipping.
INCORRECT ADDRESS/ORDERS
We are unable to change the details of an order once it has been placed. Please contact Customer Care by calling or WhatsApp 5602-2326 or email hello@felixmina.com if you have made an error and we will try to halt your order, however, due to fast processing times this is not guaranteed.
While we do not accept any liability for incorrect addresses, we will always try to accommodate amendments where possible. To avoid disappointment, please make sure you check your delivery address carefully.
If there is any dispute. felix & mina management reserves the right to the final decision.
Returns
You have 10 days calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Contact Us
If you have any questions on how to return your item to us, contact us.